Privacy policy

Last updated: September 16, 2025

Frames Culture operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to deliver these Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs the collection, processing, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we say “personal information,” we mean information that identifies or can reasonably be linked to you. This does not include anonymous or de-identified information. Depending on how you interact with us, we may collect:

  • Contact details: Name, billing and shipping address, phone number, email.
  • Financial information: Credit/debit card details, payment confirmations, transaction information.
  • Account information: Username, password, preferences, and settings.
  • Transaction information: Items viewed, added to cart, wishlisted, purchased, returned, or exchanged.
  • Communications: Information you provide when contacting customer support.
  • Device information: Browser, device type, IP address, unique identifiers.
  • Usage information: How you interact with our Services (pages visited, features used, etc.).

2. Sources of Personal Information

We collect personal information from:

  • Directly from you – e.g., when you create an account, place an order, or contact us.
  • Automatically – through cookies, your device, or browser when using our site.
  • Service providers – third parties who assist us with payment processing, analytics, shipping, etc.
  • Partners or third parties – including marketing or advertising platforms.

3. How We Use Your Personal Information

  • Provide, tailor, and improve Services: Process orders, manage your account, enable shipping/returns, recommend products, and customize your experience.
  • Marketing and advertising: Send promotions via email, SMS, or ads based on your activity.
  • Security and fraud prevention: Authenticate accounts, detect fraud, ensure safe transactions.
  • Customer communication: Provide support, respond to inquiries, and manage relationships.
  • Legal compliance: Meet legal obligations, respond to government requests, and enforce our terms.

4. How We Share Personal Information

We may share your information with:

  • Shopify and vendors who support our operations (IT, shipping, analytics, etc.).
  • Business and marketing partners for personalized advertising.
  • At your request or with your consent – e.g., to ship products or use social media integrations.
  • Affiliates or corporate group entities.
  • Legal or business transactions – e.g., mergers, compliance with subpoenas, protecting rights.

5. Our Relationship with Shopify

Our Services are hosted on Shopify. Shopify collects and processes personal information to operate and improve the Services. Your data may be processed in other countries. Shopify may also use your information for enhanced features across its network of merchants.

For details on Shopify’s data practices, see the Shopify Privacy Policy or visit the Shopify Privacy Portal.

6. Third-Party Links

Our Services may link to third-party websites. We are not responsible for their privacy practices or security. Please review their policies before sharing your information.

7. Children’s Data

Our Services are not intended for children under the legal age of majority. We do not knowingly collect personal data from children. If you believe a child has provided information, contact us to request deletion.

8. Security & Retention

We take steps to protect your personal information, but no system is completely secure. Do not send sensitive data via unsecured channels.

We retain personal information only as long as necessary to provide Services, comply with law, resolve disputes, or enforce agreements.

9. Your Rights & Choices

Depending on your location, you may have the following rights:

  • Access / Know: Request what personal information we hold.
  • Delete: Ask us to delete your data.
  • Correct: Request corrections to inaccurate data.
  • Portability: Request a copy or transfer of your data.
  • Opt-out of targeted ads: Depending on your location, opt out of personal data sharing/selling.
  • Communication preferences: Unsubscribe from promotional emails (we may still send account/order updates).

You can exercise these rights through the Services or by contacting us (see below).

10. Complaints

If you have concerns about how we handle your personal data, contact us. You may also lodge a complaint with your local data protection authority.

11. International Transfers

We may transfer your information outside your country. If you are in the EEA or UK, we rely on Standard Contractual Clauses or similar safeguards for international transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with an updated “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Frames Culture
hello@framesculture.com
+1 (289) 438-9122
St Catharines, ON  - Canada